Systematically manage security with effective incident management
Capture, assess and remediate security incidents in one central workflow – ISO 27001 and NIS2 compliant, seamlessly embedded in your ISMS structures.
- €0 entry plan for 12 months
- ISO 27001 · BSI IT-Grundschutz · TISAX · NIS2
- Made in Germany
Why Incident Management Is Mission-Critical
Every second counts in today’s threat landscape
The ability to respond to security incidents quickly and effectively is now mission-critical. Organizations need a structured system to:
Capture and categorize security incidents in a consistent way
Meet regulatory reporting obligations (NIS2, GDPR) within the required timelines
Learn from incidents and continuously improve processes
Maintain complete audit trails for compliance and certification
The Incident Management module of the fuentis Suite delivers exactly this level of control—fully integrated into your existing ISMS.
Key Capabilities
Incident Reporting
Multiple intake channels: internal staff, external stakeholders, and IT monitoring systems. External reporting forms with email verification prevent misuse. Automated categorization and severity-based prioritization.
Lifecycle Management
End-to-end workflow from 'Unverified' to 'Resolved'. Clear responsibilities through assignment and escalation paths. SLA tracking for response and resolution times.
Documentation & Audit Trail
Central repository for all incident records. Complete metadata tracking: timestamps, affected systems, and executed actions. Direct ISMS asset linkage to Target Object Groups (TOGs).
NIS2 Compliance
Predefined templates for regulatory notifications. Automated reminders for 24h/72h deadlines. Full audit trail for compliance and certification evidence.
Best Practices & Implementation Guidance
Incident Response Playbooks
Create predefined playbooks for common incident types. Store them as templates in the system and activate them as needed.
Regular Exercises
Conduct quarterly incident response exercises. Use the fuentis Suite test environment for realistic simulations.
Lessons Learned
Establish a structured process for post-incident reviews. Insights feed directly into risk assessments and action planning.
Roles & Responsibilities
Define clear roles: Incident Manager for triage, Incident Handler for operational response, and a crisis team for major incidents.
Compliance & Standards
Out-of-the-box compliance support
Automated reporting deadline tracking
Fully supported within the ISMS
Data protection compliant
Ready for professional Incident Management?
Getting started is free: the free/Basic plan is €0 for 12 months.